Madelaine Holt

Holt Advisory

Madelaine Holt, Principal of Holt Advisory and a former Director of Enforcement at the Australian Competition and Consumer Commission (ACCC). With over a decade in senior regulatory roles, she has led complex, high-profile investigations and litigation involving ASX-listed companies and national businesses. Through Holt Advisory, Madelaine partners with Commonwealth, state and local agencies to design frameworks, tools and processes that empower frontline staff to deliver on agency strategy. She is recognised for her practical, strategic approach to building capability and aligning regulatory operations with organisational objectives.

Day 1

11:30

In Conversation: Regulatory Powers: Leveraging your regulatory toolkit to drive impact

Understanding the remit of regulatory tools available
Embedding a culture that encourages and supports the use of regulatory powers
Building capability and skills for staff to utilize powers effectively
Exploring the role of leaders in driving culture change
Balancing culture and capability, the varying degree of delegation and decision making
Lessons learned from regulators doing more with new tools

Panelists :

Anna Cronin, Commissioner & Chief Executive Officer, Building and Plumbing Commission

Neville Matthew, National Manager, Australian Financial Security Authority (AFSA)

Ryan Verzosa, A/Director Litigation, Legal Governance & People, NSW Environment Protection Authority

Moderator: Madelaine Holt, Principal, Holt Advisory

Day 1

3:00

Roundtable Sessions

In this session, participants will have the opportunity to connect in small groups to unpack shared challenges and approaches

RoundTable A: Ensuring effective triaging

Facilitated by: Madelaine Holt, Principal, Holt Advisory

RoundTable B: What does good Case Management look like & identifying and addressing typical errors in investigations and enforcement

Facilitated by: Amiette Wakenshaw, Conservation & Heritage Regulator, NSW DCCEEW

Day 1

4:15

Investigators as Storytellers: Making Complex Cases Persuasive 

How investigators can use storytelling to make complex regulatory cases more compelling and effective
At intake: Interpreting confusing or incomplete complaints to uncover key issues
During investigation: Persuading senior managers when to commence, continue or close a matter
During proceedings: Weaving a persuasive story through legal arguments
In public communication: Using strategic communications to connect investigations to agency goals

Madelaine Holt, Principal, Holt Advisory